Current Lead Time: 1 Week (Depending on order size) - Updated: April 9th

FAQ

Why do you use thicker PVC on the bigger enclosures? 

We use the thicker PVC for structural integrity as well as aesthetics. Allows us to add casters directly on the bottom of the cage without having sagging or bowing issues.

How should I clean the doors of my enclosures?

We recommend using simple soap and water or a dedicated acrylic cleaner to keep those doors looking new! 

How should I configure my INKBIRD controller to get the best possible temps in my cages or rack systems?
Cooling Delay set to 1
Heating Delay set to 1
PT set to 0

How do I set up my radiant heat panel to the thermostat? 

So the steps here are pretty simple. The plug that goes from the heat panel plugs into the outlet on the thermostat and then from the thermostat to the wall. DO NOT just plug the heat panel into the wall without the thermostat, this is a guaranteed way to kill your animal! RHPs without a thermostat get incredibly hot and are unsafe for the animal! 

Where should I place my probe for my rack system?

This is also incredibly important and something to be smart about. In a rack, we recommend the probe gets taped directly to the heat tape on one of the black bars with HVAC or aluminum tape with no gap between the probe and the heat tape. 

Where should I place my probe for my enclosure?

In a cage with a heat panel, place the probe in the location where you want the temperature to be most accurate/maintained. For example, if you have a basking area that you want to be 95 degrees, then you would put the probe on top of the basking area and set the thermostat to 95 degrees. Make sure you secure your probe so your animal doesn’t move it. 

Can I get my rack or cage in white PVC as well?

Yes, we offer both black and white as color options to suit your preference!

What if I’m not exactly sure what size set up I need or what add-ons are necessary? 

Send us a message or an email and we’ll be happy to help get you set up in the right direction. 

Can you do custom sized enclosures?

At this time, we are not doing custom sizes. We are currently trying to build our catalog. If there is a common size we do not offer, please feel free to send us a message and let us know. We will let you know if we can accommodate your request.

How long will it take to get my order?

We try to keep our lead times as short as possible but they will vary due to order volumes. Having said that they are typically only a week or so depending on order size and if we are prepping for a show.

What is a TOE KICK?

A toe kick is a small platform that forms an air gap and raises the rack off the floor so the bottom tub doesn't get too cold. You secure the rack to the toe kick with metal dowels which we provide.
What is a CASTER DOLLY?
A caster dolly is a cart with wheels that performs the same function as the toe kick except, on wheels which makes life easier.
Will my order come assembled?
If you are local to GA, you can arrange a pick-up and your order will be assembled completely. For cages, we assembled and silicone. For rack systems, we install heat tape
How will I receive my order if it is shipped?
You will receive your box flat packed with instructions, screws and a small bottle of silicone.
Can I receive my cages assembled even if I have them shipped?
Yes, if you have them freighted, you most certainly can receive them assembled. Please contact us if you need help with this option.
How do I get the most out of my freighting money?
If you are planning on ordering a second rack in the near future, you might want to wait (if you can) and order both at the same time.
  • Ordering two racks has a very small freight increase.
  • If you have a business address where you can receive your shipment, that tends to lower the price as well.
  • Plan to pick up your freight at a local freight terminal.

Can I pick up my order locally? 

YES! You can arrange a pickup with us at the following locations.

  • Reigning Reptiles, Buford GA
  • Exotic Envy, Dallas GA
  • GHC Exotics, Cleveland GA