Current Lead Time: Approx. 2 Weeks (depending on order size and if your order has a custom top) HOLIDAYS NOT INCLUDED - Updated: September 22nd 2023



How do I assemble my enclosure and where do I put my thermostat probe?

Assembly Instructions & Probe Placement

What if I’m not exactly sure what size set up I need or what add-ons are necessary? 

Send us a message or an email and we’ll be happy to help get you set up in the right direction. 

How do the enclosures stack?

BlackBox Reptile Cages and Racks are designed to stack vertically to save space and provide a more efficient use of floor space.

The cages and racks have built-in features that allow them to stack securely on top of one another. Each cage or rack has a set of "dowel holes" that fit into corresponding "receiving dowel holes" on the top of the unit below it. This ensures that the stacked cages or racks are stable and secure. Two metal stacking dowels per enclosure or rack system will be provided if ordering multiple enclosures or racks, Four metal stacking dowels will be provided if you purchase a dolly for a cage or rack.

It is important to note that when stacking cages or racks, you should always make sure the stacked cages or racks are stable and not at risk of tipping over. Also, be sure to consider the weight of the stacked cages or racks and ensure that the surface they are placed on is strong enough to support the weight.

Can you do custom sized enclosures or racks?

At this time, we are not doing custom sizes. We are currently trying to build our catalog. If there is a common size we do not offer, please feel free to send us a message and let us know. We will let you know if we can accommodate your request.

Do you do custom tops if I have my own accessories?

YES! We always route our enclosures so they are flush on top for stacking. If you have your own accessories, you can let us know and we will route specifically for what you have. If you have something OTHER than what we sell, have already drawn or are needing standard cord holes, there will be a $50 customization fee. We will send you all the hardware you will need to mount even if you have your own accessories.


Flush mount routing is a technique that involves cutting grooves or channels into a material, such as wood or plastic, so that other pieces can fit seamlessly into the grooves. This creates a flush, seamless look that is aesthetically pleasing and functional leaving a smooth surface for stacking enclosures.

How long will it take to get my order, what is your lead time?

The BlackBox Reptile Cages and Racks are custom-made to order. Generally, you can expect lead times to be anywhere from 2 to 3 weeks, depending on the complexity of the order and the our current workload.

Why do you use thicker PVC on the bigger enclosures? 

We use the thicker PVC for structural integrity as well as aesthetics. Allows us to add casters directly on the bottom of the cage without having sagging or bowing issues.

Can I get my rack or cage in white PVC as well?

Yes, we offer both black and white as color options to suit your preference!

What thickness PVC do you use for your enclosures?

We use ½” for XT4’s and smaller. XT5 and larger are all made of ¾” and in some cases we use some 1” PVC.

Why have your prices increased?
Our prices will rise and fall with the cost of supplies and PVC. 



What is an 8.5” screen cutout?

A screen cutout is a round hole with mesh cutout on the top of the enclosure so you can use an external dome fixture for heating and or UVB.

What is a Lamp Holder?

A lamp holder pro is a fixture that mounts inside the enclosure for heat or UVB bulbs. We do not provide the bulbs. We do have the scald guards to go over the lamp holders.

What is a Radiant Heat Panel?

A RHP is a heat source that is mounted on the top of the enclosure. This allows the heat to radiate down for your animals. A piece of slate can be placed directly under the heat panel so the animals can get belly heat as well. A thermostat is used with the RHP to control the temperature.

How do I order a ProPanel heat panel for you to install?

You will need to call them at 845-628-8960 - the website is You will need to provide the following,

  • Enclosure dimensions
  • Enclosure ventilation 
  • Location you will be putting your enclosure
  • Ambient room temperature

NOTE: Due to the inconsistent mounting holes from the manufacturer, we only route for cord holes. We still need the model/ size of the propanel since it will still be a custom drawing.

    All this information is on our product pages.

    What types of LEDs do you use?

    We use two types of LED. 

  • A regular low level LED with dimmer switch that is used for viewing purposes
  • Arcadia LED that is used for growing plants in a BIOACTIVE set-up. Please ask if you do not see this as an option.

  • Do I need a UVB?

    We suggest doing as much research as possible before placing your order. There are certain reptiles that do REQUIRE a UVB. However, there is much controversy about UVB and certain species of snakes. What we have found is that for every enclosure that has an installed UVB, the snakes always use it for basking. This is a decision that you will need to make. We also have the scald guards to go over the UVB. If you have any other questions, please feel free to email us.

    What percentage UVB do I need for my animal?

    Do I need LOCKS?

    If you are trying to keep humans out or you have a very pushy animal, we do recommend adding locks. We use turn buttons on each enclosure that will keep the average snake safe inside the enclosure.

    Do you offer sliding glass doors?

    Yes! Finally!

    Do you offer tempered glass?

    Unfortunately we do not. If your want to source your own glass, we will be happy to give you the exact dimensions. Just ask.


    How should I clean the acrylic windows of my enclosures?

    General cleaning instructions:

    » For dust removal; lightly moisten a soft cotton or fine micro fiber cloth and wipe evenly across the sheet. Note: Take special care to wipe gently as dust particles can scratch acrylic.

    » The material may be cleaned with mild soap solution, PLASKOLITE Plastic Cleaner or compatible cleaners, along with lukewarm water and light pressure of the cleaning cloth.

    » Rinse with clean water and dry by blotting with a chamois or soft non-abrasive cloth.

    How do I clean my enclosure?

    You can use just about anything to clean the PVC that is safe for your animals.


    Do I need a thermostat?

    If you are adding heat to your enclosure or racks, you will definitely need a thermostat to keep your animals as comfortable and safe as possible.

    How should I configure my INKBIRD controller to get the best possible temps in my cages or rack systems?

    Cooling Delay set to 1

    Heating Delay set to 1

    PT set to 0

    How do I set up my radiant heat panel to the thermostat? 

    The steps here are pretty simple. The plug that goes from the heat panel plugs into the outlet on the thermostat and then from the thermostat to the wall. DO NOT just plug the heat panel into the wall without the thermostat, this is a guaranteed way to kill your animal! RHPs without a thermostat get incredibly hot and are unsafe for the animal! 

    Where should I place my probe for my rack system?

    This is also incredibly important and something to be smart about. In a rack, we recommend the probe gets taped directly to the heat tape on one of the black bars with HVAC or aluminum tape with no gap between the probe and the heat tape. 

    Probe Placement Instructions

    Where should I place my probe for my enclosure?

    In a cage with a heat panel, place the probe in the location where you want the temperature to be most accurate/maintained. For example, if you have a warm side that you want to be 90 degrees, then you would put the probe on top of the basking area and set the thermostat to 90 degrees. Make sure you secure your probe so your animal doesn’t move it. 

    Measuring ambient heat at the floor/substrate level of an enclosure is not recommended. Probes used to measure temperatures are typically placed at a height of 5-6" off the substrate to get an accurate reading. This means that the air above the floor will be warmer than the floor itself. To replicate this effect when measuring ambient heat, it is advisable to keep the probe off the substrate.

    Probe Placement Instructions

    My RHP is not getting hot

    Make sure the plug is secure going into the heat panel itself, sometimes the animals like to pull them out. The newer heat panels have a plastic clip to eliminate this issue. We also sell a BlackBox Cord Protector to help keep the cord safe from your animals.

    Test the RHP by plugging it directly into the wall outlet, do not leave it plugged in without a thermostat. This is for testing purposes only. If it gets hot plugged into the wall, it is not your heat panel. If you are running a Herpstat 4, make sure the output you have the panel plugged into is set up for heat dimming or heat pulse in the set up menu. Also make sure your temperature probe is plugged in firmly and the probe end is situated under the panel.

    The VE RHP will only raise the enclosure 20 degrees over ambient room temp. So if you keep your house at 65, your heat panel will only get up to 85. You might need to order a propanel heat panel. See above for how to order.

    If you still have issues, please do the following and send all the information below to

    • Take a picture of your whole setup so we can see everything in the enclosure 
    • The ambient room temperature that your enclosure is in
    • Take a temp reading of the RHP surface with a heat gun and note it
    • Take a temp directly where your probe is with the heat gun and note it
    • Unplug the RHP from the thermostat and plug it directly into the wall (This is for testing purposes only, do not leave it like this) then take another reading and note it


    This is called off gassing. Turn on the heat panel after you plug it into the thermostat and let it run for a few hours with the doors open. It should dissipate within a few days.


    What is a TOE KICK?

    A toe kick is a small platform that forms an air gap and raises the rack off the floor so the bottom tub doesn't get too cold. You secure the rack to the toe kick with metal dowels which we provide.

    What is a CASTER DOLLY?

    A caster dolly is a cart with wheels that performs the same function as the toe kick except on wheels which makes life easier.

    Where should I place my probe for my rack system?

    This is also incredibly important and something to be smart about. In a rack, we recommend the probe gets taped directly to the heat tape on one of the black bars with HVAC or aluminum tape with no gap between the probe and the heat tape. 

    What thickness PVC do you use for your rack systems?

    We use ½” PVC for all of our rack systems. We use NOTHING thinner than ½”.

    Do your rack systems have full sides?



    Will my order come assembled?

    If you are local to GA, you can arrange a pick-up and your order will be assembled and silicone will be applied.

    Enclosure models that come assembled & caulked

    • XT3
    • BIO-G
    • XC 18
    • XA12

    Enclosure models that come flat packed

    • XA3 - these are different than the XT3 models
    • XT4

    Enclosure/Rack System models that will come freight

    • XT5
    • XT6
    • V70-6
    • ARS 55 Series (12tub)
    • Hatchling

    Everything is also available for local pick-up.

    How will I receive my order if it is shipped?

    You will receive your box flat packed with instructions, screws and a small bottle of silicone.

    Can I receive my rack unassembled?

    Unfortunately, due to the weight of the products, UPS will not take them so either way they will have to be freighted. It is the same price to freight assembled or unassembled so we will only freight assembled.

    Can I receive my cages assembled even if I have them shipped?

    Yes, if you have them freighted, you most certainly can receive them assembled. Please contact us if you need help with this option.

    How do I get the most out of my freight money?

    If you are planning on ordering a second rack in the near future, you might want to wait (if you can) and order both at the same time.

    • Ordering two racks has a very small freight increase.
    • If you have a business address where you can receive your shipment, that tends to lower the price as well.
    • Plan to pick up your freight at a local freight terminal.

    Can I pick up my order locally? 

    YES! You can arrange a pickup with us at 4544 Atwater Ct Buford GA 30518