FAQ

Frequently Asked Questions

Why do you use thicker PVC on the bigger enclosures? 

We use the thicker PVC for structural integrity as well as aesthetics. Allows us to add casters directly on the bottom of the cage without having sagging or bowing issues.

How should I clean the doors of my enclosures?

We recommend using simple soap and water or a dedicated acrylic cleaner to keep those doors looking new! 

How do I set up my radiant heat panel to the thermostat? 

So the steps here are pretty simple. The plug that goes from the heat panel plugs into the outlet on the thermostat and then from the thermostat to the wall. DO NOT just plug the heat panel into the wall without the thermostat, this is a guaranteed way to kill your animal! RHPs without a thermostat get incredibly hot and are unsafe for the animal! 

Where should I place my probe for my rack system?

This is also incredibly important and something to be smart about. In a rack, we recommend the probe gets taped to the heat tape directing with HVAC or aluminum tape with no gap between the probe and the heat tape. 

Where should I place my probe for my enclosure?

In a cage with a heat panel, place the probe in the location where you want the temperature to be most accurate/maintained. For example, if you have a basking area that you want to be 95 degrees, then you would put the probe on top of the basking area and set the thermostat to 95 degrees. Make sure you secure your probe so your animal doesn’t move it. 

Can I get my rack or cage in white PVC as well?

Yes, we offer both black and white as color options to suit your preference!

What if I’m not exactly sure what size set up I need or what add-ons are necessary? 

Send us a message or an email and we’ll be happy to help get you set up in the right direction. 

Can you do custom sized enclosures?

At this time, we are not doing custom sizes. We are currently trying to build our catalog. If there is a common size we do not offer, please feel free to send us a message and let us know. We will let you know if we can accommodate your request.

How long will it take to get my order?

We try to keep our lead times as short as possible but they will vary due to order volumes. Having said that they are typically only a week or so depending on order size.